Chandras Arena

Legal

Privacy Policy

Last updated: June 2026

Introduction

Chandras Arena("we", "us", or "our") operates the website chandrasarena.in and associated services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, book courts, or interact with our services.

By using our website and services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

  • Account Information: Name, phone number, email address, and profile details provided during registration or login via Google or phone OTP.
  • Booking Information: Court selection, date, time slot, payment status, Chandras Coins balance, and booking history.
  • Payment Information: Payment transactions are processed by Razorpay. We receive payment confirmation details (transaction ID, amount, status) but do not store your credit/debit card numbers, CVV, or banking credentials.
  • Usage Data: Browser type, device information, IP address, pages visited, and interaction patterns collected automatically.
  • Communication Data: Messages sent via WhatsApp, email, or our contact form.

How We Use Your Information

We use your personal information to:

  • Process and manage court bookings
  • Send booking confirmations, reminders, and cancellation notices via email or WhatsApp
  • Manage your Chandras Coins loyalty balance and rewards
  • Process payments securely through our payment partner (Razorpay)
  • Provide customer support and respond to inquiries
  • Improve our website, services, and user experience
  • Comply with legal obligations and resolve disputes

Payment Security

All payments on Chandras Arena are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your complete card or bank account details. For Razorpay's privacy practices, please refer to Razorpay's Privacy Policy.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Razorpay for payment processing
  • Google (Firebase Authentication) for user authentication and login services
  • Law enforcement or regulatory bodies when required by law or to protect our legal rights

Cookies & Local Storage

Our website uses cookies and local storage to maintain your login session, remember preferences, and improve site performance. These are essential for the functioning of the booking system. We do not use third-party advertising cookies.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for accounting and legal purposes.

Your Rights

You have the right to:

  • Access your personal data stored with us
  • Correct inaccurate or incomplete personal data
  • Delete your account and associated personal data
  • Withdraw consent for communications at any time

To exercise any of these rights, contact us at chandraarena.info@gmail.com. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us: